Table 3 Actor roles and key actions
From: From defensive reasoning to innovation: how digital tools foster positive emotions in organizations
Actor | Role | Key action(s) | Examples |
|---|---|---|---|
Staff member WK | Bench-marker | Share successful experiences | “Our organization has such a good mechanism and even more good leaders. If we don’t work hard, we will be eliminated.” |
Encourage others | “Combining theory with practice is the real learning attitude. Although we started late, the emphasis is on participation.” | ||
Staff member SGH | Exemplary | Promote positive emotions | “Use our changes to stimulate every member in the module. Only by win-win can we win the future.” |
Participate in discussions actively | “Focus on participation rather than wait and see, and need to be present to absorb knowledge. If you don’t do it, you’ll never know what’s wrong, and we get reviews.” | ||
Help others analyze problems and encourage action | “Rome wasn’t built in a day. If you can’t change the environment, you have to change yourself. We were at the same starting point and left the line even though we were strolling.” | ||
Staff member ZSJ | Supporter | Participate in discussions actively | “The experience shared is especially wonderful, and success belongs to those who are prepared.” |
Drive organizational atmosphere | “The self-organized form of full participation allows everyone to learn a lot. The implementation of the evaluation results is for both the individual and the team. The debriefing results are secondary. As long as everyone enjoys the process, personal development and growth are the most important.” | ||
Staff member LMH | Innovation actor | Participate in innovation actively | “We need to innovate constantly to create different freshness so that customers can enjoy it. This is the value of our service.” |
Supervisor CYY | Encourager | Promote positive emotions | “Staff SGH, your competition speech yesterday was excellent. You don’t need any fancy words for the competition. It’s more pleasing to say the truth.” |
Encourage subordinates to participate in job debriefing and competition | “The environment of the company allows us to rectify and learn. The development of the company requires the strength of each of us. Come on!” | ||
Supervisor PZW | Reverse model and innovation cultivator | Dissipate and transform negative emotion | “The Competition Process is no longer a formality; I need to dissipate( myself enough to break the bureaucracy.” |
Self-reflect | “It is wrong to rely on parental control to lead the team.” | ||
Drive team members to reflect | “Did my failure in the competition lead to other people’s reflection?” | ||
Bond with team members | “ Thank you all my members for making me grow. I will get up from where I fall.” | ||
Nurture member innovation | “From the consensus in April, independence, claiming, to the implementation in May, the staged ground promotion, and full-staff marketing, from the perspective of customer needs, we can be seen in the surrounding areas, responsible for independent, person-time venture capital, product generation, all the efforts are worthwhile, and we look forward to bringing you a different wonderful.” | ||
Supervisor ZJ | Innovation reflector | Repair the harmful effects of negative emotions | “Although everyone is exhausted the result is so good, everything is worth it.” |
Rethink marketing innovation | “Question 1: How to more effectively evaluate the revisit rate of tourists? Question 2: The relationship between the revisit rate of tourists and the service level of the park and the effect of marketing promotion? Question 3: What is the revisit rate of tourists in 2019?” | ||
Deputy General Manager WXX | Inspirer | Expand the scope of individual actions | “Doing things like a leader, doing things for tomorrow, it’s the spirit of the autonomous culture.” |
Analyze problems | “Analysis of the reasons at the bottom of the system ranking: Symptoms: Insufficient sharing of failure skills; Crux: Member evaluation is not related to work; Symptoms: Information is not transferred to each member.” | ||
Mentor staff | “Today’s sharing is to create an open environment. Everything is brought to the table, and no complaints are below. Everyone should give real feedback.” | ||
Quote allusions to explain | “ In Chinese old saying……” | ||
Boost morale | “Good job, we have strength, we have wisdom, we have responsibilities, and let’s cheer up.” | ||
Deputy General Manager ZZM | Encourager | Promote positive emotions | “You have made great progress, WK, you are my role model.” |
Encourage subordinates to be honest | “The positive energy of opening your heart will make you a luminary.” | ||
Encourage subordinates to innovate independently | “A month of planning eventually led to a successful beginning. The entire department analyzed from a strategic perspective the contact with all principals and the promotion of all members’ self-claimed claims on-site, resulting in a new record for the park’s admission rate. Their value is reflected in their efforts!” | ||
General Manager MCY | Mentor leader | Guide and transform members’ emotions | “People’s potential is unlimited, the key is whether there is an environment to develop potential. With you in the resort, tomorrow will be better!” “The long-awaited complement post finally appeared. Congratulations to PZW’s team for their successful turnaround! |
Set up debriefing and competition rules | “I hope everyone is honest in the Debriefing Process and has a harmonious and competitive process.” | ||
Create an open enterprise culturally | “The environment creates people, and people are also the main body that changes the environment. I believe that everyone will cherish the environment and use continuous actions to create a greater development environment.” | ||
Guide members to make retrospective summaries | “I hope that PZW’s team will comment on the gains and losses of this event to help other teams reflect and learn to reverse the situation. At the same time, it is also recommended that PZW send a compliment post to praise other departments involved in this collaborative operation.” |