Table 2 Summary of related concepts and examples
From: From defensive reasoning to innovation: how digital tools foster positive emotions in organizations
Concept | Description | Focal event and exemplar data |
|---|---|---|
Actors and actions | Actors: staff, supervisor, deputy general manager, general manager | Attack on the defense: emotional motivation field—a Debriefing Process for collaborative encouragement The Debriefing Process has been completed. Compared with the past, the biggest highlight of this debriefing is that the debriefing is carried out with the team as a whole, with full participation, creating a self-organizing environment and achieving the initial self-organizing effect. (Supervisor ZSJ) Breakthrough condition 1: The soil of positive emotions—institutional environment Thanks to the open environment of the company, I can feel my value more, and I will work harder in the future. (Staff member ZBY) Breakthrough condition 2: Positive emotions drive —virtual-reality multi-role transformation Breakthrough condition 3: Positive emotion communicator—enterprise social-media platform We must carry forward our positive energy and resist our negative energy. (Staff member XKC) The disintegration of defense: emotional dissipation field—reflection during the competition process Event 1: The structure of defensive team culture leads to successive failures. The team’s results, led by the insiders who rely on parental control, are not good. I will conduct an in-depth reflection. (Supervisor PZW) Event 2: team reflection gains another opportunity. The failure of this competition did not knock down our entire team. We have formed a team cohesion from a mess of sand to the present, inseparable from everyone’s efforts. (Staff member XXR) Defense breakthrough: The effect of positive emotions—members innovate independently, making a new marketing record After a month of strategies, we finally got off to a good start. The whole department analyzed from a strategic point of view to all-round contact with the principals and then to the independent promotion of all members. Everyone’s unremitting efforts have created a new theme of park marketing. (Deputy General Manager ZZM) |
Actions: actions connect actors through common goals | ||
Narrative fragment | An essential node in a narrative network consisting of at least two actors and some action taking place in or between them | Breakthrough individual defensive reasoning Today’s sharing aims to create an open environment; once everything has been said, instead of complaining, everyone should provide genuine feedback based on the evaluation. (Deputy General Manager WXX) Encourage positive emotions People’s potential is unlimited; the key is whether there is an environment to develop their potential. The environment creates people, and people are the main body changing the climate. I believe that everyone will cherish the environment and use continuous actions to create a greater development environment. (General Manager MCY) |
Narrative | A coherent progression or sequence of events with a purpose or goal and a distinct beginning, middle, and end | April 2018: attack to defensive reasoning March 2019: overcoming defensive reasoning June 2019: members innovate independently |