Internal communication from a happiness management perspective: state-of-the-art and theoretical construction of a guide for its development

Romero-Rodríguez, Luis M.; Castillo-Abdul, Bárbara

doi:10.1186/s40359-024-02140-7

Table 1 Theoretical constructs organized in integrative dimensions

From: Internal communication from a happiness management perspective: state-of-the-art and theoretical construction of a guide for its development

Dimension	Variable	Authors
Attitudes of the leader, employer or supervisor	Level of HR involvement	Sahoo & Mohanty (2019) [42]
	Transformational leadership ability and performance	Sung & Hu (2021) [24]; Boukamcha (2023) [43]; Mohd et al. (2020) [44]; Meng & Berger [45]
	Reponsiveness	Goula et al. (2022) [46]; Akkaya et al. (2022) [47]
	Satisfaction with communication and relationship with immediate superior	Pološki Vokić et al. (2021) [48]; Kim et al. (2023) [49]; Zamecník & Kozisec (2021) [50]
	Affective trust toward supervisors	Yue et al. (2023) [51]
	Empathetic listening / communication	Neill & Bowen (2021) [52]; Yue et al. (2023) [51]
	Assertive communication	Neill & Bowen (2021) [52]; Gómez-González & Gallardo-Echenique (2023) [53]
	Corporate symmetrical communication	Qin & Men (2023) [9]; Men & Sung (2022) [8]; Bowens et al. (2021) [54]
	Manager oriented to personal factors	Trofimov et al. (2019) [55]
	Democratic leadership style	Trofimov et al. (2019) [55]
	Supportive and participative leadership	Almaslukh et al. (2022) [56]
	Two-way communication between leadership and employees	Vazirnia et al. (2023) [57]
	Mutual consensus	Kim et al. (2023) [49]
	Management styles	Curilla et al. (2023) [58]
Climate and communication policies	Participative and employee supportive communication	Amadu & Anyarayor (2022) [59]
	Effective internal communication environment and strategies	Qin & Men (2023) [9]; Goula et al. (2022) [46]; Al Naggar (2022) [60]; Stol et al. (2024) [61]; Miao & Zhang (2024) [62]; Atouba (2021) [63]
	Symmetrical internal communication and openness in communication styles	Lee et al. (2022) [64]; Qin & Men (2023) [9]; Men & Sung (2022) [8]; Amadu & Anyarayor (2022) [59]
	Transparent internal/organizational communication	Lee et al. (2022) [64]; Kim et al. (2023) [49]; Miao & Zhang (2024) [62]
	Level of development of communication	Trofimov et al. (2019) [55]
	Internal attention to conflicts	Bowens et al. (2021) [54]
	Complete information	Almaslukh et al. (2022) [56]
	Recruitment communication and selection process	Gara & La Porte (2020) [65]
	Positive perceptions of internal communication and satisfaction	Tkalac Verčič & Men (2023) [66]; Santoso et al. (2023) [67]; Mangkang & Chutima (2022) [68]; Nemteanu et al. (2022) [69]; Lee et al. (2022) [64]; Boukamcha (2023) [43]; Mohd et al. (2020) [44]; Duarte & Silva (2023) [70]; Nguyen & Ha (2023) [71]; Curilla et al. (2023) [58]; Tankovic et al. (2022) [72]; Djordjevic et al. (2021) [73]
	Assertiveness among workers	Curilla et al. (2023) [58]
Feedback and recognition	Personal feedback satisfaction	Gómez-González & Gallardo-Echenique (2023) [53]; Pološki Vokić et al. (2021) [48]; Zamecník & Kozisec (2021) [50]; Neill & Bowen (2021) [52]
	Transparent evaluation	Goula et al. (2022) [46]
	Reward and incentive systems	Nemteanu et al. (2022) [69]; Bowens et al. (2021) [54]; Mohd et al. (2020) [44]; Goula et al. (2022) [46]; Boukamcha (2023) [43]
	Perceived organizational support	Mangkang & Chutima (2022) [68]; Bowens et al. (2021) [54]; Duarte & Silva (2023) [70]; Meng & Berger (2022) [45]
	Propper remuneration perception	Curilla et al. (2023) [58]
Organizational environment and structures	Organizational structure	Sopow (2020) [74]
	Job and organizational climate	Sopow (2020) [74]; Ravina-Ripoll et al. (2023) [75]
	Work harmony	Mangkang & Chutima (2022) [68]
	Knowledge	Nemteanu et al. (2022) [69]
	Structural empowerment	Boukamcha (2023) [43]
	Workload	Bowens et al. (2021) [54]
	Satisfaction with roles	Bowens et al. (2021) [54].
	Internal crisis communication practices	Al Katheeri et al. (2024) [76]
	Training and development	Mohd et al. (2020) [44]; Boukamcha (2023) [43]
	Institutional environmental building	Meng & Berger (2022) [45]
	Pay scale	Kim et al. (2023) [49]
Peer and informal communication	Satisfaction with horizontal communication	Pološki Vokić et al. (2021) [48]
	Satisfaction with informal communication	Pološki Vokić et al. (2021) [48]
	Informal communication behavior	Koch & Denner (2022) [77]
	Supportive peer communication	Qin & Men (2023) [9]
	Relations with colleagues	Trofimov et al. (2019) [55]
	Increase social interactions	Vazirnia et al. (2023) [57]
	Employees’ regular interactions	Prabakaran & Patrick (2023) [78]
	Interpersonal relationships	Curilla et al. (2023) [58]
Organizational culture and business perspective	Digital transformation	Wuersch et al. (2023) [79]
	Brand-centered training	Sung & Hu (2021) [24]; Sahoo & Mohanty (2019) [42]
	Brand ideology	Sung & Hu (2021) [24]
	Innovation	Akkaya et al. (2022) [47]; Stol et al. (2024) [61]
	Intrapreneurship	Ravina-Ripoll et al. (2023) [75]
	Employability culture	LaGree et al. (2023) [80]
	Leadership empowerment	LaGree et al. (2023) [80]; Sahoo & Mohanty (2019) [42]
	Organizational/Corporate culture	LaGree et al. (2023) [80]; Sopow (2020) [74]; Trofimov et al. (2019) [55]; Meng & Berger (2022) [45]
	Organizational performance	Kazakov et al. (2020) [81]
	Intrinsic shared values / positive cultural values	Mangkang & Chutima (2022) [68]; Miao & Zhang (2024) [62]; Curilla et al. (2023) [58]
	Organizational philosophy	Mangkang & Chutima (2022) [68]
	Internalized mission statement	Miao & Zhang (2024) [62]
	Training and development	Almaslukh et al. (2022) [56]; Mohd et al. (2020) [44]
	Selection and appointment	Almaslukh et al. (2022) [56]; Gara & La Porte (2020) [65]
	Sense of community	Vazirnia et al. (2023) [57]; Sung & Hu (2021) [24]
Employee-organization relationship	Job satisfaction	Al Samman & Mohammed (2020) [82]; Sahoo & Mohanty (2019) [42]; Duarte & Silva (2023) [70]; Karaferis et al. (2022) [83]; Nguyen & Ha (2023) [71]; Kim et al. (2023) [49]; Atouba (2021) [63]
	Affective commitment	Al Samman & Mohammed (2020) [82]; Kurniawati & Raharja (2023) [84]
	Reliability	Goula et al. (2022) [46]
	Assurance	Goula et al. (2022) [46]
	Responsiveness	Goula et al. (2022) [46]; Akkaya et al. (2022) [47]
	Empathy	Goula et al. (2022) [46]
	Participation in decision-making	Al Naggar (2022) [60]
	Continual education	Al Naggar (2022) [60]
	Perceived job fit	Kurniawati & Raharja (2023) [84]
	Perceived organization fit	Thai et al. (2023) [85]; Boukamcha (2023) [43]; Kim et al. (2023) [49]
	Satisfaction with organizational perspective	Gómez-González & Gallardo-Echenique (2023) [53]
	Organizational integration	Gómez-González & Gallardo-Echenique (2023) [53]
	Employees’ understanding the meaning of their work	LaGree et al. (2023) [80]
	Employee-organization behaviors	Thai et al. (2023) [85]
	Employee-organization relationship quality	Lee et al. (2022) [64]; Men & Sung (2022) [8]; Duarte & Silva (2023) [70]
	Workplace engagement	Sopow (2020) [74]; Nguyen & Ha (2023) [71]; Sung & Hu (2021) [24]
	Perceived organizational support	Mangkang & Chutima (2022) [68]; Bowens et al. (2021) [54]; Duarte & Silva (2023) [70]; Meng & Berger (2022) [45]
	Skills capitalization	Nemteanu et al. (2022) [69]
	Employee job engagement	Lee et al. (2022) [64]; Nguyen & Ha (2023) [71]; Meng & Berger (2022) [45]
	Organizational engagement	Sopow (2020) [74]; Nguyen & Ha (2023) [71]; Yue et al. (2023)
	Positive psychological capital	Atouba (2021) [63]; Kurniawati & Raharja (2023) [84]
Communication media and platforms	Satisfaction with the quality of communication media	Pološki Vokić et al. (2021) [48]
Employee attitudes	Teamwork	Al Naggar (2022) [60]
	Innovation	Stol et al. (2024) [61]; Akkaya et al. (2022) [47]
	Collaboration / Cooperation	Stol et al. (2024) [61]
	Ability	Eshet (2023) [86]
	Integrity	Eshet (2023) [86]
	Benevolence	Eshet (2023) [86]
	Commitment	Kurniawati & Raharja (2023) [84]
	Motivation	Kurniawati & Raharja (2023) [84]; Sahoo & Mohanty (2019) [42]; Zamecník & Kozisec (2021) [50]
	Personality	Kurniawati & Raharja (2023) [84]
	Job embeddedness	Akkaya et al. (2022) [47]
	Adaptative skills	LaGree et al. (2023) [80]
	Emotional wellness	Sopow (2020) [74]
	Perceived autonomy	Prabakaran & Patrick (2023) [78]
	Intrinsic rewards	Mohd et al. (2020) [44]

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ISSN: 2050-7283

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